FAQ

SHIPPING & DELIVERY
Items dispatched within 3- 5 days

.Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

EASY RETURNS

I gladly accept returns and exchanges. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Sorceress Jewellery ensures a return policy within 14 calendar days for an exchange or refund. The 14 days starts from the delivery date. Items must be returned in its original state. To perform the refund procedure, you need to write to oysterstars@aol.com. Your refund will be credited to the original form of payment used to make the initial purchase. Please allow 5 business days for your return to be processed at Sorceress Jewellery and to post the refund to your account. Please note that your banking institution may require additional days to process and post this transaction to your account.

I don't accept cancellations on custom made orders

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PRIVACY POLICY

Sorceress Jewellery takes special care of the data you entrust to us by using our Website. The Privacy Policy sets out how we can use your data.

This policy statement relates to our privacy practices in connection with this Website and is intended to inform you about the kinds of information we may obtain about you as a visitor to our Website, how we may use that information and who we may share that information with. We are not responsible for the content or privacy practices of other websites.

Each time you access, browse and/or use our Website you agree to the following terms:

Sorceress Jewellery respects your right to privacy and we are committed to complying with applicable data protection and privacy law. We will only collect personal information about you with your awareness and permission. Any personal information which you provide to us and/or which we obtain about you, will be kept secure and confidential using appropriate technical measures and by ensuring Sorceress Jewellery staff treat data very carefully.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

You agree that any data you provide to us will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to it. We will only collect personal information which is necessary to process any applications, orders or registrations made by you; administer your account, provide customer services and respond to and resolve any enquiries or complaints; support product development; contact you for market research purposes; keep you up to date by post, telephone, email, and direct to your mobile handset by text, picture, video and audio message with information about us. This will of course all be subject to any marketing preferences indicated by you. It is your choice and you are in control – you can contact us at any time to update your preferences by sending an email to oysterstars@aol.com. If you are aged 16 or under, you must get your parent’s or guardian’s consent to provide your personal information to our Website, otherwise you are not allowed to provide any of your personal information to us.

NOTIFICATION OF CHANGES

If we change this Privacy Policy we will post the amended Policy on our Website so that you are always aware of how we collect, use and disclose your personal information.

ACCESS TO YOUR PERSONAL INFORMATION

You have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected.

 

 

COOKIE POLICY

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you set your web browser to refuse cookies from our website you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your shopping cart, using our account login features or receiving personalised recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Sorceress Jewellery use cookies for the following reasons:

  • To identify you as you move around our website to monitor your journey and record sales. This helps us to identify issues you may experience and improve our customer journey for you.

  • To provide essential site usage information, which together with sales information, will further help us improve and develop the products, offers and services we present you as a customer.

  • To ensure that items you choose to purchase are placed into your shopping basket and your order is processed correctly at our checkout.

  • For marketing purposes for example, to display banners. You may change your website browser settings to reject cookies.

To learn how to disable cookies or opt out of their usage please visit www.aboutcookies.org

Please note, however, that some cookies are essential in order to shop on the Sorceress Jewellery website and in the event you do reject cookies this may impair the functionality of the website and may mean that you are unable to shop on the website.

 

          TERMS AND CONDITIONS

This page sets out the Sorceress Jewellery Website (the “Website”) Terms & Conditions (“T&C’s”). These T&C’s apply to the use and access of the Website and for any orders made from the Website. By accessing this Website and/or placing an order you agree to be bound by these T&C’s.

  • 1. INFORMATION ABOUT SORCERESS JEWELLERY

  • 2. GLOSSARY

  • 3. REGISTRATION AND DATA PROTECTION

  • 4. INTELLECTUAL PROPERTY

  • 5. PURCHASING FROM THE WEBSITE

  • 6. SALE – PRICE MATCH

 

INFORMATION ABOUT SORCERESS JEWELLERY

This website is operated by Eva Zadah

GLOSSARY

To make our T&C’s easier to read, we have defined some points below. This section explains what these defined terms mean:

  • “Cookies” means small text files which our website places on your computer’s hard drive to store information about your shopping session and to identify your computer;

  • “Product” means a Sorceress Jewellery product displayed for sale on the website;

  • “Product Description” means the part of the website, which set out certain features, and characteristics of the Product. It is important to understand that in relation to semi-precious stones that they are a natural product and therefore all items are not necessarily identical to the images shown on the website;

  • “Personal Information” means the details provided by you on registration;

  • “Privacy Policy” means the policy around use of your data on or connected to our website;

  • “Users” means you the users of the website;

  • “We/us” means Eva Zadah at Sorceress Jewellery

REGISTRATION AND DATA PROTECTION

Any Personal Information you provide when you register as a customer on our website must be true and accurate. You agree not to impersonate any other person or to use a false name. If you wish to purchase products on our website you must provide us with the correct information required and specified by us. By placing an order with us, you agree and understand that we may store and process your personal data. We fully respect the privacy of our customers who access and use our website. For details on the manner in which we use Cookies, the type of information we collect and how we use your information please see our privacy policy.

INTELLECTUAL PROPERTY

Sorceress Jewellery takes care in the innovative design and manufacture of all products. We take protection of our intellectual property very seriously.

PURCHASING FROM THE WEBSITE

  • Making an order

When you send an order to us through the website for any of our products, your order represents an offer to us to purchase those products selected. We shall not be obliged to accept your order. If we do, your order may be accepted by us when:
your credit or debit card is debited or other payment method is cleared; and an email is correctly sent by us confirming the order and stating that we have accepted the order to the e-mail address you supplied to us with the order (please note that it is your responsibility to verify that your e-mail mailbox is in proper working order and is able to receive incoming communications).

  • Prices, Payment and Availability

All prices and charges on the website are shown in UK pounds sterling, include VAT and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order process. Prices may change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation. Some of the products listed on the website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a pricing mistake.

  • Delivery

Delivery will be made to the address provided by you.  

  • Returns

You have a right to cancel orders for certain items purchased from our website within a statutory cooling-off period. Our returns policy is 14 days from when the product was delivered. Please note that earrings cannot be returned unless faulty, for reasons of hygiene. Products which may be returned must be new and unused (this means: there are no marks or evidence of wear on the products, the tags/swing tickets must not have been removed, and the item must be returned in its original pouch/packaging. We do not sell used products and will not accept any product back with any indication that it was used. In such cases, the products will be returned to the purchaser. Sorceress Jewellery is not responsible for any item that is not returned in the manner set out in these FAQ and Ts & Cs.

  • How to return

If you exercise your right of cancellation after the item has been delivered to you, please replace the item securely in its original packaging and return it to us with any dispatch documents and original labelling to the address on request.

A refund will be made to the card used when placing your original order and will be for the full amount of the product purchased – it is important that you return the products promptly so that we can carry out the refund within 7 working days of receipt. During Sale periods refunds can take 10-12 working days. Please note, that you will be responsible for the delivery charges and costs of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

Items purchased from third parties cannot be returned to us.

SALE – PRICE MATCH

Sorceress Jewellery cannot agree to price match items that have subsequently gone down in price after the purchase was made online. When purchasing an item in the sale, there is always the possibility it could be subject to further mark downs and we are unable to refund the price difference.